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Payments & Additional Charges
All prices are payable in UAE Dirhams and all major credit cards are accepted Visa / Master / Amex / Diners and Union Pay.
Pre Authorization Procedure
1. Daily & Weekly Rentals
Pre authorization will be blocked on a valid credit card based on the type of the car hired.
2. Monthly Rentals
A pre authorization will be obtained on a valid credit card for the insurance excess, traffic fine or Salik depending on the type of the car. For all monthly rentals payment are to be made in advance.
Delivery & Collections Charges
Toll Tax (Salik)
Toll Tax (Salik) will be charged @ AED 5/- per crossing and rates are subject to change without any prior notice.
Fines
All fines incurred by the hirer are his/her liability and will be charged with a 10% administration fee.
Additional Driver
1. Daily & Weekly Rental
Additional driver fee is charged at AED 10 per day or AED 50 per week.
2. Monthly Rental
Additional driver fee on Monthly rentals AED: 150/month
VRF - Vehicle Registration Fee Charges:
VRF charges apply for all rentals and are as follows:
Daily Rental: Dhs. 4/- per day,
Weekly Rental: Dhs. 25/- per week
Monthly Rental: Dhs. 60/- per month
Documentation Required (U.A.E Residents)
Please note that driving without a Valid UAE driving license when on residence visa is a violation of the UAE law.
Non – Residents
PERSONAL ACCIDENT INSURANCE (PAI)
The PAI for the driver is included in the basic rental rate. PAI for the co-passengers can be purchased at an additional cost. Purchase of PAI provides for compensation to the occupants in the unfortunate event of any physical injuries or death but does not include hospitalizations.
The insurance excess deductible payable depends on the type of additional insurance / protection availed by at the time of booking or hiring the vehicle and it’s as detailed below.
|
Type of Accident Type Insurance / Protection |
Hirer at fault | Hit and Run | Hirer not at fault |
| INSURANCE EXCESS: if no added protection (CDW/SDW) is purchased the hirer will be charged an Insurance Excess. | Full Amount of Insurance excess to be paid | Full Amount of Insurance excess to be paid | Not Applicable as Insurance Excess is Covered |
COLLISION DAMAGE WAIVER (CDW): On purchasing CDW, the insurance excess liability in event of an accident is limited to 50% of the deductible. |
50 % of the Insurance excess to be paid |
50 % of the Insurance excess to be paid | Not Applicable as Insurance Excess is Covered |
| SUPER DAMAGE WAIVER (SDW): On purchasing SDW, the insurance excess liability becomes ZERO. | Not Applicable as Insurance Excess is Covered |
Not Applicable as Insurance Excess is Covered |
Not Applicable as Insurance Excess is Covered |
Please note under all the above a police report is mandatory.
Violation of Law
The insurance does not cover any accidents / damages if the vehicle has been driven under the influence of alcohol / drugs or used for racing, towing and off-road driving or any other activity considered against the UAE law. Any Such violation of law would make the hirer liable to pay for the total damages to the vehicle and any ancillary damages caused.
Age Restrictions
Minimum age requirement for driving rented vehicles is 25 years.
Vehicle Impounding
Incase if vehicle is impounded by the authorities for any violation of the Law the customer will be liable to compensate Delta Rent a Car for both the Impounding charges and loss of rental.
Baby Seats
We recommend that the baby seats are pre-booked to ensure availability.
GPS
We recommend that the GPS are pre-booked to ensure availability.
Delta Car Rental is not liable for any errors, inaccuracies, omissions, or for any loss or damage suffered by users arising out of usage of any of the information published on any pages /maps on the Garmin GPS
The hirer is liable to pay for charges of AED 1000 for the loss of the Unit. In case of any damages all charges as determined by Thrifty are payable.
Geographical Limits
Vehicle can be driven within the geographical boundaries of UAE only
Daily & Weekly Rentals
250 / 750 KM on daily & weekly rental respectively
Monthly Rentals
All monthly rentals have mileage restrictions of 4500 kilometers per month until unless Delta has the right to increases or decreases based on the individual.
Fuel Policy
In order to avoid any refueling charges it is advisable to return the vehicle at same fuel level. If the vehicle is returned with a lower fuel, refueling charges will apply.
Rental Period
Rental Charges are on a 24 hour basis
General
This online reservation facility does not constitute a contract for the supply of vehicle rental services. A contract will be entered into at the time of rental and will be governed by the laws of the country of rental.
Delta prepaid rental booking showing a specified value will be accepted as a means of payment of the reservation charges at rental counters. The booking must be accompanied by a credit card both for security and to cover the charges not included in the booking value, such as fuel, extras, and excess in case of damage or loss of the rented vehicle. A pre-authorization will be taken on the credit card to cover excess & other additional charges at the time of vehicle hire. Standard Delta UAE Terms and Conditions apply. All rentals may be subject to additional surcharges (e.g. for special equipment, additional drivers, young drivers, optional insurances, fuel, Salik, Traffic and fine etc.).
All rentals are subject to an insurance excess, optional insurances are available to excess.
PAYMENT BY CREDIT CARD
Credit cards are accepted for online payment. Please note the Credit card used online must be presented at time of pick up. Credit card on the name of card holder must be available at pick up location. This is a mandatory requirement. The credit card must have enough funds to cover the security deposit.
PREPAID RATES ONLY
Delta Car Rental UAE applies Cancellation and No Show / Lost Rental charges on all prepaid rates booked from www Deltarentacar.ae
Change of Reservation:
Any change to a booking made online or through the call center will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to.
a. Drop off location | b. Pick up date and time | c. Drop off time and date | d. Vehicle group
e .All other additional products.
2. Any modification for changes made online would have an amendment fee of Aed: 50.00
3. The primary customer name and the pick-up location on a reservation cannot be changed. If you wish to change the primary name or the pick-up location, then you must cancel the reservation (see below "Cancellations") and make a new reservation.
4. You will be asked to enter a valid credit card number at the end of a change to a prepaid reservation. This MUST be the same credit card that was used for the original reservation. If you wish to change the credit card, then the original reservation must be cancelled (see below “Cancellations”) and a new reservation to be made.
5. Administration charges will not apply to amended bookings, unless the amendment significantly changes the original booking, in which case it will be subject to the cancellation fee detailed below. All requests to amend a booking will be subject to normal availability of the requested vehicle. Prices may change between the date of the original booking and the amended booking, in which case the later prices will apply.
Cancellation:
1. Customers may cancel a pre-paid booking with an administration fee of AED: 50.00 if Delta car rental is advised 48 hours prior to pick up date.
2. For cancellations of rentals with less than 48 hours’ notice, Delta Rent a Car will charge one day rental of the reservation and an Administration fee of AED: 50.00.
3. Refunds will be made to the credit card that the original booking was made on within 21 working days.
Early Return/ No Shows:
1. There will be no refund for unused car rental days on a prepaid rental, once the rental has started.
2. There will be no refund if the customer fails to show up for a rental that has not been cancelled prior to the pickup date.
Extensions:
If a rental needs to be extended once the car has been picked up, local rental rates and policies will apply for the additional days and the additional charges will be settled by customer's credit card.
Cash:
Cash as a form of payment is only accepted at the end of rental. At the beginning of rental a credit card is required for the deposit.
Late Arrival Policy:
If you make a reservation specifying a pick-up location and you do not arrive at the specified pick-up location for the rental within 4 hours of the specified pick-up time, (or if the location closes before then, by the locations closing time), the reservation will be treated as a No Show and charged accordingly.
Extras:
Your extras, i.e. GPS, Baby seat etc. are payable at the rental location & is subject to availability.